Orders placed before 3pm will be posted by us on the same day, while orders placed after this time will be posted on the following day.

Proof of purchase is always required.
Refunds or credit notes are given for faulty goods only.

Teas are food products and cannot be returned for hygiene and food safety reasons. Faulty items e.g. china, infusers etc. must be returned within a reasonable time. If preferred by the customer, a faulty item can be replaced where possible. If an item is not faulty and the customer wishes to exchange it, we gladly offer an exchange for a different item and/or a credit note.  A refund cannot be offered at this case.

Any items that are not faulty that the customer wishes to exchange or receive a credit note for have to be returned within 28 days of purchase. We can offer a refund for faulty goods, an exchange, or replacement.
When returning an item, any postage and packaging costs will be covered by the customer.

This does not affect your statutory rights.

We accept payments via VISA, Mastercard, and American Express.

Frenchie Cup Of Tea regularly offers promo codes and promotions. To be informed subscribe to Instagram page 🙂

Frenchie Cup Of Tea is committed to providing the very best quality leaves. All our teas are organic and have been carefully and personally chosen ensuring that only the freshest tea leaves are available. We have used appropriate and biodegradable packaging for different options to maintain freshness and to enjoy the health benefits for longer.

No, they all come from the same plant known by its botanical name Camellia sinensis.

Simply by “washing” the tea leaves towards the end of the production process in an organic solvent. The method is strictly governed by legal limits.